1 Submit a Return Request
- Fill out the return form on your invoice and include a copy in the return package. If you no longer have your invoice, you can fill out the online return form below: Return Form
2 Package the Return
- Package the shoes in the original shoebox and shipping box.
- Place the included return label over the original shipping label.
Please contact us if you need a new return label. We are unable to reimburse shipping costs if you ship at your own expense.
3 Drop-Off the Package
- Drop off the package at a UPS location: Locate my nearest UPS location
- UPS Customer Service Canada
English Tel.: 1-800-PICK-UPS (1-800-742-5877)
French Tel.: 1-800-PICK-UPS (1-800-742-5877)
Note: It may also take 5-10 business days for the refund to appear on your bank statement after the return is processed.
1Complete the Return Instructions
- Complete the Return Instructions just as you would for a regular return.
2Place Another Order
- Place another order for the desired shoe. We will issue a refund once the returns are received and inspected for condition. Please Contact us if you need to price-match your exchange order.