Return Instructions

    1. 1 Submit a Return Request

      Fill out the return form

      1. Fill out the return form on your invoice and include a copy in the return package. If you no longer have your invoice, you can fill out the online return form below: Return Form
    2. 2 Package the Return

      Package the shoes as they were delivered

      1. Package the shoes in the original shoebox and shipping box.
      2. Place the included return label over the original shipping label.
    3. 3 Drop-Off or Schedule a Pickup

      Call Purolator or drop off the package

      1. Option 1: Drop off the package at a Purolator centre: Locate my nearest shipping centre
      2. Option 2: Call Purolator toll free at 1-888-744-7123 and follow the phone menu to schedule a pickup at your home or office.

Note: It may also take 5-10 business days for the refund to appear on your bank statement.


  1. 1Complete the Return Instructions

    1. Complete the Return Instructions just as you would for a regular return.
  2. 2Place Another Order

    1. Place another order for the desired shoe. We will issue a refund once the returns are received and inspected for condition. Please Contact us if you need to price-match your exchange order.