Return Instructions

      1. 1 Submit a Return Request


        Fill out the return form

        1. Fill out the return form on your invoice and include a copy in the return package. If you no longer have your invoice, you can fill out the online return form below: Return Form
    1. 2 Package the Return


      Package the shoes as they were delivered

      1. Package the shoes in the original shoebox and shipping box.
    2. 3 Ship & Drop-Off the Package


      Drop off the package

      1. We recently changed our return policy . Customers are responsible for return shipping costs and getting the package to our warehouse. Customer can chose any shipping method to get the return back to us. Please return the packages to our address

        Please note our return address below:

        Josef Seibel Canada 

        Unit 103 2762 190th Street

        Surrey, BC V3Z 3W6

        Canada

Note: It may also take 5-10 business days for the refund to appear on your bank statement after the return is processed.

Exchanges

    1. 1Complete the Return Instructions

      1. Complete the Return Instructions just as you would for a regular return.
  1. 2Place Another Order

    1. Place another order for the desired shoe. We will issue a refund once the returns are received and inspected for condition. Please Contact us if you need to price-match your exchange order.